jobs in hyderabad: IT-Support, Telecom, Hardware

Experience: 1 - 4 Years

Location: Hyderabad / Secunderabad

Education: UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type: IT-Software/ Software Services

Role: Customer Support Engnr/Technician

Functional Area: IT-Support, Telecom, Hardware

Posted Date: 22 Feb

Desired Candidate Profile

Principal qualifications:

Persons working as Customer Support with Networking/Technical Knowledge would be preferred.
Experience of 1 to 4 years in IT (software/hardware) field or in customer care / technical support. Should have experience of handling customer queries (network/IT related) and troubleshooting the queries.
A graduate: BE / BE-Tech / B.Sc / B.Com. Candidates with one of the following certifications in Microsoft (MCSE), IBM (CLS), Cisco (CCNA) will be preferred.
Candidates should have hands on experience of working on Windows 2000/2003 and Messaging (on Microsoft Exchange and/or Lotus Domino).
The candidate should be enthusiastic and energetic and capable of working in a dynamic environment.
Good communication & analytical skills.

Job Description

Job Profile:

The Technical Support Executive is part of the Technical Support team of a branch. The position reports to the Technical Coordinator of the Branch. As a Technical Support Executive, you will be responsible for provide technical support services to customers on O/S & messaging technologies that Softcell focuses on.

The Technical Support Executive â€“ Senior level may progress to the role of Technical Coordinator on showing good performance.

Primary Job Functions:

Addressing clients' issues related to operating systems and messaging softwares. This includes visiting clients for software installation, keeping track of their requested supports and attending clients' problems with extreme care.
Ability to analyze technical problems & respond to the customer complaints telephonically, e-mail or field visit.
Keeping abreast with the O/S and messaging knowledgebase on all support issues.
Maintaining a log of all support issues and their status. Escalating outstanding technical issues to the Technical coordinator.

Keywords: Technical support,technical executive, Jr. tech support,technical engineer, support

Company Profile

Softcell Technologies is a 20 year old business-to-business software services company. With a 300+ member workforce we provide end-to-end IT infrastructure services on Software Licensing, Hardware, Security, Storage, Networking, Field Support Services, Engineering Services, Testing & Application Life Cycle Management and Internet hosting services; Softcell is headquartered in Mumbai and has sales offices in 6 major cities in India. We work with over 3,000 organizations across India in their efforts to increasing their returns on IT infrastructure investments. Our Services include Software Licensing, System Integration & Networking, Field Support Services, Enterprise Security, Engineering Services, Internet Hosting services, Application Life Cycle Management and Facility Management.