Tech Support - Manager/TL/Engineer

Designation	Tech Support - Manager/TL/Engineer with experience in telecom domain
Job Description	Responsibilites for Technical Support : Provide customer support for Application Software to various National/ International corporate clients during 24x7 round the clock shifts. 1st point of contact to clients. Handling complaints and queries of the clients (National/ International) during round the clock shifts (24x7). Providing tech support for the application softwares (built in-house). Providing resolution for all the tickets generated/assigned managing the defined process SLAs. Calls/Email
Desired Profile	Desired skills for Technical Support: Must have past 1-2 yrs experience in Customer Support Services/processes. Must have experience in working on operating systems - Windows and Linux Must have experience in databases like - MS SQL and Oracle Reqd to comply with 24x7 support system i.e. required to work in the shifts timings (Mor/Eve/Night) Should be able to understand the existing processes and be able to follow them. Ability to learn fast and ability to troubleshoot the issue with the basic product knowledge Experience in Telecom domain Knowledge in GSM technologies like XAZ, Signaling, Roaming applications, GSM signaling
Experience	1 - 6 Years
Industry Type	Telcom/ISP
Role	Technical Support Mgr
Functional Area	IT-Support, Telecom, Hardware
Education	UG - B.Tech/B.E. - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required
Compensation:	Best in the industry
Location	Hyderabad / Secunderabad, Mumbai
Keywords	tech support, technical support, application support, IT Telecom, XAS, roaming, signaling, protocols, telecom, tech support, GSM Signaling
Contact	Karthik Options Executive Search Pvt Ltd 84 Anand nagar Khairatabad HYDERABAD,Andhra Pradesh,India 500004
Telephone	91-40-23314048
Website	http://www.optionsindia.com
Job Posted	15 Feb

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